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Customised workshops for PSU /Govt
Customised workshops for PSU /Govt
Curriculum
10 Sections
30 Lessons
10 Weeks
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Project Management
3
1.1
Basics of project planning and execution
1.2
Risk management and contingency planning
1.3
Monitoring and evaluating project progress
Effective Communication Skills
3
2.1
Verbal and non-verbal communication
2.2
Public speaking and presentation skills
2.3
Active listening techniques
Leadership and Management
3
3.1
Leadership styles and their application
3.2
Conflict resolution and negotiation
3.3
Decision-making and problem-solving strategies
Customer Service Excellence
3
4.1
Understanding customer needs and expectations
4.2
Building rapport and trust with customers
4.3
Handling complaints and difficult situations
Time Management and Productivity
3
5.1
Prioritizing tasks and managing workload
5.2
Techniques for avoiding procrastination
5.3
Tools and methods for increasing efficiency
Emotional Intelligence and Stress Management
3
6.1
Recognizing and managing emotions
6.2
Building resilience and coping mechanisms
6.2
Techniques for reducing workplace stress
Change Management
3
7.1
Understanding the change process
7.2
Strategies for implementing change effectively
7.2
Overcoming resistance to change
Team Building and Collaboration
3
8.1
Importance of teamwork in achieving goals
8.2
Strategies for effective collaboration
8.3
Building and maintaining team morale
Digital Literacy and Cybersecurity
3
9.1
Basics of digital tools and applications
9.2
Safe practices for data security
9.3
Understanding and preventing cyber threats
Ethics and Integrity in the Workplace
3
10.1
Importance of ethical behavior
10.2
Understanding and avoiding conflicts of interest
10.3
Building a culture of integrity
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